Collection: Human Resources Courses

Human resources and safety expert Michele A. Mathews will explain which employee incidents and accidents to record and share detailed instructions for completing the forms. You will learn how to comply with OSHA’s recordkeeping requirements. What You'll Learn In which...

Master the Skills That Set You Apart in Today’s Fast-Paced HR World In today’s fast-paced world, the role of HR managers is more critical than ever. With shifting regulations, emerging workforce challenges, and evolving legal requirements, staying ahead of the...

Your Background Checks Might Be Illegal. Learn How to Comply With Current Laws and Regulations While recent incidents of workplace violence have increased employers’ desire for background checks, new laws and regulations limit their use. You must be aware of...

Learn How to Adapt Your Recruiting and Hiring Practices Rather than settle for losers who will cause a wide swath of destruction, you can adapt your recruiting, talent acquisition, and talent development practices to hire stars and improve outcomes dramatically....

Onboard and Train Employees More Efficiently With ChatGPT. Learn How to Harness Powerful AI. To retain top talent, you must onboard and train team members effectively. Fortunately, ChatGPT is here and can be your new secret weapon to facilitate onboarding...

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed....

What HR Can Learn from the $450K Birthday Cake Case and How to Apply the ADA in Everyday Employee SituationsFor HR professionals who want to move beyond legal basics to real workplace practice, this two day ADA program covers both...

HR expert Jenni Stone will provide insights into the latest EEOC guidance on workplace harassment, highlighting the importance of ensuring compliance with the new directives. Gain a comprehensive understanding of how to effectively eliminate harassment and discrimination in your workplace, aligning...

Leading workplace dispute resolution specialist Faith Knight will show you how to foster respect and inclusivity within your organization. You will learn how to navigate the ever-changing landscape of workplace dynamics. What You'll Learn How can you identify harassment and...

Are Your Performance Improvement Plans Legally Compliant? Learn How to Avoid Serious Pitfalls and Improve Performance Designed to address employee performance deficiencies, Performance Improvement Plans can demotivate team members and lead to lawsuits if not handled correctly. You must draft...

Human resources expert John Rubino will outline scenarios to distribute merit increases to your employees. He will present a step-by-step methodology for creating a merit-based salary increase matrix from scratch. You will learn how to adapt this approach to your...

Use ChatGPT’s Magic to Write Your HR Policies: Learn How to Generate Compliant, Sensitive, Accessible Text   Policy writing has been a daunting task, requiring hours of laborious revisions. ChatGPT and similar apps can significantly reduce the work you must...

Microsoft® Certified Trainer Melissa Esquibel will show you how to take advantage of simple shortcuts and advanced features to wrangle your documents. You will learn how to create high-quality, professional reports that support your message without losing your mind (or...

You Need to Know These 5 Employment Laws: Learn What Managers Must Do to Avoid Lawsuits A few weeks ago, business owners went to jail because they did not follow basic employment law! While this is a rare occurrence, getting...

Hire Better Talent in Less Time With ChatGPT. The Prompts and Tips You Need for All Things Hiring. ChatGPT can help you attract and retain top talent while easing the hiring and onboarding processes. You do not need to be...

Use ChatGPT to Write Your Employee Handbook. Learn the Procedures and Prompts to Generate the Best Results. ChatGPT can assist you with the massive undertaking of developing an employee handbook. By following specific strategies and best practices to leverage generative...

Human resources expert Wendy Sellers will give you the tools to control undesired behavior at work and promote desired behaviors. You will learn how to foster ethical decision-making among employees, managers, and colleagues. Topics Covered Standards of conduct Company values...

There’s Way More to Powerpoint® Than What You Know. Make Powerpoint® Slides That Engage Your Audience. Old-fashioned presentation slides filled with bullet points do not work. You need to change your approach to engage your audience. As a confident presenter...

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Is Your Data Safe in the Cloud? Discover the Policies and Procedures You Must Implement. As work has become more distributed and remote, employees are increasingly using cloud applications to store data. When making these choices, many people may be...

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate...

Stop Phishing, Spoofing, and Ransomware Attacks at Your Organization. Anticipate and Stop Human Errors That Lead to Security Risks. Human error remains the most significant 21st-century cybersecurity threat. Attacking data security risks from a management and HR perspective is far...

Harness the Power of Excel Quickly. Learn Fundamentals That Will Save You Enormous Time. Everyone who works with data could benefit from a better understanding of Microsoft Excel®. Being efficient in Excel is one of the most valuable skills in...

Develop the skills to manage conflict, communicate assertively, set boundaries, and recover credibility so you can lead with emotional steadiness and confidence. This training is designed to equip HR professionals with the knowledge and tools to manage employee relations, performance...