Collection: Employee Relations & Performance Management

Your Title Makes You the Manager. Your Behavior Makes You the Leader. A title can make you the manager. It does not make people trust your direction, take ownership, or follow your example. This three-day certification helps you move from...

Know When AI Helps, Where It Falls Short, and How to Use It Professionally AI can make work faster, but it can also create uncomfortable questions. Should you disclose that AI helped create the work? Is it appropriate to use...

Walk Into Any Business Event Knowing How to Join In, Connect, and Dine With Confidence Business events can feel awkward fast. Forgetting a name, struggling to enter a group, or second-guessing the table setting can distract you from the relationships...

Use ChatGPT to Save Time and Strengthen Your Management Effectiveness Discover how managers can use ChatGPT to streamline routine tasks, improve communication, and free up time for leadership responsibilities that require human judgment and expertise. Join leadership expert Wendy Sellers...

Discover the Power of ChatGPT for Project Management. Accelerate Results and Reduce Your Workload. Experts predict that artificial intelligence will impact 80% of project management tasks by 2030. Learning how to utilize these emerging technologies now will help position you...

Is Racial Equity a Statement or an Action at Your Organization? There has been a great awakening in the conscience of the world about racial justice. If your organization issued a statement denouncing systemic racism, you need to now move...

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed....

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Human resources expert Jenni Stone will help you overcome much of the fear and turmoil you face when deciding to terminate an employee and must break the bad news. You will learn how to adhere to the law, support your...

Human resources expert Wendy Sellers, as seen in USA Today, will give you insights of essential tools and knowledge to excel in management roles and avoid common managerial pitfalls. What You'll Learn Learn how to maximize employee productivity and foster...

Get More Candidates With Unbiased Job Posts. Learn How to Increase Inclusivity to Appeal to Applicants. Almost everyone who wants a job has one, making recruiting incredibly challenging today and leaving over ten million positions unfilled. You can beat the...

Feedback for Your Team. Learn how to provide input to employees directly and effectively. A recent Wall Street Journal article claimed that feedback is too difficult and we need to use softer words. Hogwash. Feedback is necessary for growth, but...