Collection: Employee Relations & Performance Management

AI Etiquette in the Workplace: Disclosure, Human Interactions, and Professional Judgment Approved for HRCI and SHRM recertification credits When should you disclose that AI helped create your work? How should AI be used in sensitive interpersonal situations? And where are...

Walk Into Any Business Event Knowing How to Join In, Connect, and Dine With Confidence Business events can feel awkward fast. Forgetting a name, struggling to enter a group, or second-guessing the table setting can distract you from the relationships...

Use ChatGPT to Save Time and Strengthen Your Management Effectiveness Discover how managers can use ChatGPT to streamline routine tasks, improve communication, and free up time for leadership responsibilities that require human judgment and expertise. Join leadership expert Wendy Sellers...

Discover the Power of ChatGPT for Project Management. Accelerate Results and Reduce Your Workload. Experts predict that artificial intelligence will impact 80% of project management tasks by 2030. Learning how to utilize these emerging technologies now will help position you...

Is Racial Equity a Statement or an Action at Your Organization? There has been a great awakening in the conscience of the world about racial justice. If your organization issued a statement denouncing systemic racism, you need to now move...

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed....

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Human resources expert Jenni Stone will help you overcome much of the fear and turmoil you face when deciding to terminate an employee and must break the bad news. You will learn how to adhere to the law, support your...

Human resources expert Wendy Sellers, as seen in USA Today, will give you insights of essential tools and knowledge to excel in management roles and avoid common managerial pitfalls. What You'll Learn Learn how to maximize employee productivity and foster...

Get More Candidates With Unbiased Job Posts. Learn How to Increase Inclusivity to Appeal to Applicants. Almost everyone who wants a job has one, making recruiting incredibly challenging today and leaving over ten million positions unfilled. You can beat the...

Feedback for Your Team. Learn how to provide input to employees directly and effectively. A recent Wall Street Journal article claimed that feedback is too difficult and we need to use softer words. Hogwash. Feedback is necessary for growth, but...

Handle Workplace Tension with Confidence and Professionalism In today’s fast-paced and high-pressure work environment, dealing with difficult coworkers is an all-too-common challenge. From managing conflict in hybrid teams to addressing rude or disruptive behavior in meetings, professionals are actively seeking...

ChatGPT Can Make Difficult Employee Conversations Easier: Learn How Artificial intelligence can be an immediate and trusted advisor to HR professionals and managers who must have difficult conversations with employees. With just a few phrases jotted in a chat box,...

Project Planning, Stakeholder Management and Execution for HRThis certification is built for HR professionals who need to plan and lead projects that actually get completed, adopted, and used — without confusion, rework, or constant last-minute fire drills. Across four sessions,...

Protect Your Team With Workplace Safety. Learn How to Update Your Program Now. OSHA recently initiated a National Emphasis Program regarding heat hazards. Domestic violence spilling into your workplace is an employer safety issue. Incidents with no damage to persons...

Are You a Human-Centered Manager? Learn How to Retain your Team and Attract New Talent. In a tight labor market where it isn’t easy to attract employees, Human-Centered Management will enable you to retain your team and woo new talent....

Develop the skills to manage conflict, communicate assertively, set boundaries, and recover credibility so you can lead with emotional steadiness and confidence. This training is designed to equip HR professionals with the knowledge and tools to manage employee relations, performance...

The majority of managers are promoted from within. Your employees' advancements show your dedication to them. Recent promotions also provide a boost in energy and hopefully contribute to leadership that is crucial to your company's growth. All of these are...

Bob Gregg, a seasoned attorney with over 30 years in employment law, will guide you through the minefield of workplace discord. He’ll help you navigate the legal complexities of managing social and political tensions, ensuring civility without risking liability during...

Networking Etiquette: Making Meaningful Connections with Confidence Sharpen your professional presence and avoid common missteps in networking with this practical, modern etiquette class. You’ll learn how to confidently introduce yourself and others, navigate group dynamics in social settings, handle name-related...

Learn What Black Employees at Your Organization Face and Need From You: Fight Racist Myths and Eliminate Unconscious Bias Managers often expect too little of Black employees. Supervisors fail to challenge, recognize, motivate, and support them, affording them less confidence...