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How to Handle Difficult People at Work

How to Handle Difficult People at Work
FormatSelf-Paced | On-Demand
Sessions1
Per session60 Minutes
Attendance CertificateIncluded

Handle Workplace Tension with Confidence and Professionalism

In today’s fast-paced and high-pressure work environment, dealing with difficult coworkers is an all-too-common challenge. From managing conflict in hybrid teams to addressing rude or disruptive behavior in meetings, professionals are actively seeking effective ways to improve communication and reduce workplace drama.

To maintain strong professional relationships and team productivity, it’s critical to have the right tools for navigating tough interpersonal situations.

Business etiquette and communication expert Nisha Trivedi shares practical strategies to help you take control of difficult moments with confidence. With a background in corporate training and a reputation for delivering engaging, actionable content, Nisha equips professionals with the skills to communicate clearly, de-escalate conflict, and lead with professionalism - whether in the office or on Zoom.

You’ll explore:

  • How to deal with difficult people at work
  • Techniques for managing workplace conflict respectfully
  • Remote and hybrid etiquette for better team dynamics
  • Ways to handle disruptive meeting behavior professionally

This training is ideal for professionals, managers, HR teams, and anyone looking to foster a more respectful, collaborative, and productive workplace.

What We'll Cover

Course Outline

Difficult colleagues, tense meetings, and awkward hybrid interactions can derail productivity and morale. This session provides practical strategies to professionally and effectively manage problem behaviors in the workplace without escalating conflict.

📚 What You’ll Learn
  • The difference between personal etiquette and business etiquette—and why it matters more than ever in remote and hybrid settings.
  • How to navigate common workplace disruptions, from loud colleagues to inappropriate behavior.
  • Techniques for being polite but direct when giving feedback or addressing challenging behaviors.
  • How to manage difficult meeting attendees, including interrupters, dissenters, and latecomers.
  • Tips for inclusive and considerate communication in virtual and in-person meetings.
  • Strategies for making a positive first impression and handling name-related missteps.

🧩 Interactive Elements
  • “What Would You Do?” case studies drawn from real workplace scenarios.
  • Guided reflection on hybrid challenges and etiquette missteps.
  • Actionable templates for delivering constructive feedback.


You'll leave with a toolkit of respectful, real-world tactics for maintaining professionalism and civility -even when others don’t.

Meet the Expert

Nisha Trivedi

Nisha Trivedi

Nisha Trivedi, an Emily Post Institute- certified business etiquette trainer. She’s authored "Business Etiquette for the Modern Workplace" on LinkedIn Learning, quoted in Bloomberg and the New York Post, and serves as a Senior Consultant at MBA Mission. Nisha holds an MBA from the University of Michigan, a Bachelor of Arts in Communication from the University of Pennsylvania.

Who Should Attend?

  • Perfect for managers, team leads, HR staff, and anyone looking to improve communication at work.
  • Everyone who interacts with others at work.

Credits

  • This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.

Training Includes

The How to Handle Difficult People at Work course includes the following:

Two Year Course Access

Access your course through your customer dashboard

  • Course access for 2 full years
  • All live sessions include access to the on-demand recording post live session

Class Experience

Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.

Resources

Downloadable course materials to support learning

Attendance Certificate

All sessions include an Attendance Certificate

Customer Reviews

Based on 2 reviews
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Lil C.

The presenter presentation was outstanding! The presenter was confindent and the cadence of her speech was at a perfect pace that allows for complete comprehension.

A
Angela C.

Excellent presentation very informative

$200.00