How to Handle Difficult People at Work

Handle Workplace Tension with Confidence and Professionalism
In today’s fast-paced and high-pressure work environment, dealing with difficult coworkers is an all-too-common challenge. From managing conflict in hybrid teams to addressing rude or disruptive behavior in meetings, professionals are actively seeking effective ways to improve communication and reduce workplace drama.
To maintain strong professional relationships and team productivity, it’s critical to have the right tools for navigating tough interpersonal situations.
Business etiquette and communication expert Nisha Trivedi shares practical strategies to help you take control of difficult moments with confidence. With a background in corporate training and a reputation for delivering engaging, actionable content, Nisha equips professionals with the skills to communicate clearly, de-escalate conflict, and lead with professionalism - whether in the office or on Zoom.
You’ll explore:
- How to deal with difficult people at work
- Techniques for managing workplace conflict respectfully
- Remote and hybrid etiquette for better team dynamics
- Ways to handle disruptive meeting behavior professionally
This training is ideal for professionals, managers, HR teams, and anyone looking to foster a more respectful, collaborative, and productive workplace.
Course Outline
Meet the Expert

Nisha Trivedi
Nisha Trivedi, an Emily Post Institute- certified business etiquette trainer. She’s authored "Business Etiquette for the Modern Workplace" on LinkedIn Learning, quoted in Bloomberg and the New York Post, and serves as a Senior Consultant at MBA Mission. Nisha holds an MBA from the University of Michigan, a Bachelor of Arts in Communication from the University of Pennsylvania.
Who Should Attend?
Credits
Training Includes
The How to Handle Difficult People at Work course includes the following:
Two Year Course Access
Access your course through your customer dashboard
- Course access for 2 full years
- All live sessions include access to the on-demand recording post live session
Class Experience
Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.
Resources
Downloadable course materials to support learning
Attendance Certificate
All sessions include an Attendance Certificate