General Manager Certification

Earn your General Manager Certification. Unlock your leadership potential with strategic mastery

In today's fast-evolving business landscape, the demands on General Managers have never been greater. To thrive in this pivotal position, you need more than just management skills – you need strategic operational mastery, aligned with all legal compliance requirements.

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Our General Manager Certification series is your pathway to becoming an indispensable leader in your organization. This comprehensive program is designed to help you avoid common managerial pitfalls while navigating the complexities of modern business with finesse.

• Learn how to maximize employee productivity and foster a positive work culture.
• Stay ahead of the curve by understanding and adhering to crucial employment laws and regulations.
• Master the art of delegation to streamline operations and empower your team.
• Gain essential financial skills to effectively manage
  budgets and resources.
• Develop strategies to hold your team accountable and resolve conflicts proactively.

General Manager Certification

Webinar 1: Performance and Behavior Management

• Learn strategies, including effective employee communication basics, to assess and improve team performance and behavior.
• Understand the drivers of accountability.
• Understand feedback options.
• Review techniques for challenging situations.

Webinar 2: Legal Compliance in Employment

• Understand the legal basis for US employers to attract, retain, and stay out of court.
• Review how employment law impacts decisions from hiring to terminations.
• Identify top employment law concerns and their importance.
• Understand how written policies can help us stay out of court.

Webinar 3: Delegation to Gain Time

• Discover how delegation can be a powerful tool for time management and team empowerment.
• Examine why people avoid delegating tasks and how delegation is beneficial.
• Review the steps involved in the delegation process
• Understand why coaching is a critical element in delegation.

Webinar 4: The Basics of Financial Management

• Develop skills to ensure your department is fiscally
  responsible.
• Understand key financial concepts and terminology used in financial management including a balance sheet.
• Developing your first budget based on past expenses and current plans.
• Learn to plan ahead, set financial goals, and manage a department or division budget.

Webinar 5: Build Accountability and Conflict Resolution

• Develop skills to foster accountability and resolve
  conflicts, creating a cohesive work environment.
• Identify common causes of workplace conflict and its impact.
• Review the steps in the conflict resolution process and understand root cause resolution and its benefits.
• Apply methods to reinforce desired behavior and impart consequences for undesired behavior.
• Examine approaches involved in effective communication that supports accountability.