Collection: All Courses

New FDCPA rules take effect November 30. Are you ready? The new FDCPA rules will take effect on November 30. Before this looming deadline, you need to understand the spirit and intent of the 1007 pages of rules to avoid...

Are You Ready to Write Your Call Report for Your Institution? Focus Now to Streamline the Process and Improve Accuracy. Regulators and other stakeholders rely on the quarterly Report of Condition and Income (call report) filed by your institution. With...

Master the Language of Financial Institution Management: Learn How to Identify and Maximize Strengths. Financial institution management relies heavily on a specialized language of acronyms and terminology. You must master the concepts and terms to drive your organization to success...

How Do You Let People Know About Your Ransomware Attack? Protect Your Institution’s Reputation During a Breach. Ransomware strikes organizations of all types daily. Recent attacks have paralyzed Colonial Pipeline, JBS Foods, and KIA Motors. Cyberattackers are actively looking for...

Avoid Ugly Clipart in Your Powerpoint® Presentations. Learn Where to Find Better Images. PowerPoint® presentations are often filled with ugly clipart or irrelevant images that detract from the message instead of furthering understanding. It is not difficult to include artwork...

Microsoft® Certified Trainer Melissa Esquibel will show you how to take advantage of simple shortcuts and advanced features to wrangle your documents. You will learn how to create high-quality, professional reports that support your message without losing your mind (or...

Learn What Black Employees at Your Organization Face and Need From You: Fight Racist Myths and Eliminate Unconscious Bias Managers often expect too little of Black employees. Supervisors fail to challenge, recognize, motivate, and support them, affording them less confidence...

Is Your Powerpoint® Design the Best It Can Be? Use Proven Techniques to Create More Compelling Slides. Presentation design has changed. Audiences no longer have the patience to sit through text-heavy slides filled with bullet points. You can apply modern...

A Good Powerpoint® is More Than Slapping Words on a Slide. Learn How to Be the Star of Your Powerpoint® Show. Presentation audiences expect to be dazzled. While the slides are necessary, they are only supporting players. You are the...

Are Third-Party Senders Complying With ACH Audit Requirements? Discover Your Obligations as an ODFI. You must ensure that your Third-Party Sender(s) (TPS) perform annual ACH audits. As an ODFI, you carry all the warranties, including your third-party senders' compliance with...

Master the Top 11 Financial Ratios Used in Banking: Comprehend Bank and Credit Union Financial Statements. Financial statements of banks and credit unions look different than those of other organizations. You need to understand the structure of the numbers and...

Are Your Job Posts and Recruiting Methods Biased? Eliminate Unconscious Bias From Recruiting. The economy is rapidly changing, and effective recruiting is a key to fulfill hiring needs. As you recruit to grow your awesome team, your strict ideology about...

Get More Candidates With Unbiased Job Posts. Learn How to Increase Inclusivity to Appeal to Applicants. Almost everyone who wants a job has one, making recruiting incredibly challenging today and leaving over ten million positions unfilled. You can beat the...

Customers Demand ACH Sending Capabilities. Master Origination Requirements And Procedures. As ACH use increases, customers expect financial institutions to send payments quickly and adeptly while minimizing risk and ensuring accuracy. Originating ACH transfers requires that you follow detailed procedures. You must understand...

Impress Colleagues with Advanced Excel Knowledge. Powerful Features Are Easy to Use. Your financial institution uses data everywhere. Analyzing it will enable you to understand the numbers, make better decisions, share more information, and impress your managers and colleagues. Data...

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

How Employee Information Can Be Held Hostage by a Ransomware Attack: Learn How to Mitigate Ransomware Attacks and Protect HR Data Ransomware attacks are very real and becoming more prevalent. Hackers often hone in on confidential human resources data, targeting...

Tips and Tricks for a Better Presentation. Learn How to Use Essential Features. PowerPoint® is at its most powerful point ever. The abundance of features may seem a bit daunting, but creating a presentation is much easier than it looks....

What Secret Information is Lurking in Your Electronic Files? Learn How to Protect Confidential Information in Documents. Electronic files contain more information than you can readily see. Metadata can reveal information such as a document’s author, original title, creation and...

Is Your Data Safe in the Cloud? Discover the Policies and Procedures You Must Implement. As work has become more distributed and remote, employees are increasingly using cloud applications to store data. When making these choices, many people may be...

Are your SARs useful? Learn how to provide better information and ensure compliance. Suspicious Activity Reports (SARs) have taken on additional weight due to recent anti-money laundering regulations. They must deliver a “high degree of usefulness” to law enforcement and...

Leading employment attorney Melissa Fleischer will explain how to adapt to today’s broad workplace risks and updated OSHA requirements. You will learn the necessary precautions and discover how to protect your employees from all hazards. What You'll Learn: What hazards...

IF – Two Letters That Will Save You Hours in Excel: Master Logical Functions Quickly With a fifth of workers planning to quit in 2022, everyone must quickly adapt to staffing shortages as the Great Resignation continues to plague most...

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate...