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A catalog is a legal document that informs students about college and academic policies and lists course offerings. Counselors and other staff also use them to help students decide how to further their education. Colleges and universities underestimate catalogs' importance....

The nuts and bolts of business lending for both commercial and construction needs to assess your borrower’s ability to pay you back. Gain the expertise to navigate loan applications confidently, analyze financial statements, and build bankable deals. Benefits of Certification Master...

Commercial loan underwriting continues to evolve—making it essential to stay current with best practices and risk mitigation strategies. The core goal remains the same: protect asset value while minimizing loss. Strong underwriting relies on three pillars: cash flow, collateral, and...

Effective Compensation Planning is the Most Valuable and Challenging Skill an HR Professional Can Have Did you know that you can attract top talent, improve staff retention, and maximize profitability by rewarding employees appropriately? By understanding the calculations, you can...

Leading workplace dispute resolution specialist Faith Knight will show you how to foster respect and inclusivity within your organization. You will learn how to navigate the ever-changing landscape of workplace dynamics. What You'll Learn How can you identify harassment and...

Increased CRA Regulatory Scrutiny: Learn How to Meet Compliance Requirements. The Biden administration has dramatically increased regulators’ focus on Community Reinvestment Act (CRA) compliance. Federal agencies are actively addressing fair lending and making CRA exams tougher. Even financial institution merger...

Were You Dinged on Your CRA Rating for Community Development? Learn How to Implement This Vital Part of Your CRA Program. As you outline your institution’s spring calendar and priorities, you should include community development activities. These essential components of...

Has Your Institution Hit the CRA Size Threshold? Discover How to Meet Asset-Based Requirements. New CRA asset-size thresholds were set this year. You need to know and apply the newest criteria to determine if your financial institution is considered a...

Fast-Track Tips for Nonprofit PR: Learn How to Use Publicity to Increase Donations and Impact “Nobody knows what we do” is commonly spoken in staff meetings and board rooms of nonprofits. Yet, your mission is needed and valuable. Your staff...

Is Racial Equity a Statement or an Action at Your Organization? There has been a great awakening in the conscience of the world about racial justice. If your organization issued a statement denouncing systemic racism, you need to now move...

Does Your Board Champion Racial Equity? Learn How to Implement Inclusive Practices and Pursue Equity. Your nonprofit’s board sets the tone for racial equity. To ensure your entire organization embodies this essential goal, the leadership of directors is vital for...

Racial Equity – In Your Mission? Discover How to Rebuild the DNA of Your Mission and Vision. As your nonprofit responds to the world’s great awakening about social justice, the next step is to move beyond statements and examine your...

Does Your Workforce Embrace and Benefit from Racial Equity? Infuse Inclusion Throughout Your Team. For a nonprofit to truly embody racial equity, every member of your workforce needs to understand and embrace inclusion. They must not only denounce systemic racism...

Help Teachers Slip Into Summer With Smiles. Offer Support to Overcome More Uncertainty Ahead. Teachers cannot wait for the summer break but despite the relief time off will bring any educators experience anxiety, uncertain how the next school year will...

How Does Your School Use Common Formative Assessments? Learn How to Use This Tool to Improve Achievement. Studies show learning loss from the pandemic is reaching a critical point. To assist students, creating and implementing a common formative assessment (CFA)...

Are You Actually Listening to the Black and Brown Parents at Your School? Leverage Cultural Wisdom to Affirm Children. As you strive to support students in the new school year, you can take advantage of one of your school’s most...

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed....

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders. What You'll Learn How does customer service...

Donations Are Hiding in Your CRM. Unlock the Data to Improve Fundraising Results Your CRM: Keeps all the information about your funders in a central place Identifies untapped opportunities Provides insights into fundraising successes you can emulate You need to...

Create Remarkable Programs for Your Organization. Use a Proven Process to Ensure Quality. Designing successful programs requires data and strategic thinking. Once you have verified the need for your program and conducted a needs assessment, the next step is to...

Transform Stalwart Supporters Into Board Leaders: Engage Directors and Eliminate Tension Strong board development is the solution to all board struggle challenges. Boards are made up of well-meaning, passionate volunteers who unfortunately aren’t always clear on their roles or their...

Tips for PLCs at Your School: Use These Tools to Meet the Needs of Each Student Now more than ever, as some schools return to in-person learning and others remain virtual, it is vital for you to reflect on your...

Fundraising accounts for a significant portion of nonprofit budgets. Unfortunately, it is not a predictable source of nonprofit revenue. As a result, it might be the right time for you to update your development skills to improve your organization's fundraising...