Live Courses

Professionals choose Live courses when they want clear answers and the reassurance of talking things through with someone who knows the work. A live session lets you check your thinking, ask questions, and leave with a solid understanding of what to do next.

  • [5-Part Series] ACH Bootcamp
    [5-Part Series] ACH Bootcamp

    The automated clearinghouse (ACH) system represents an essential part of our national and international payment system network. Depository institutions send each other batches of electronic credit and debit transfers through this network. Payments such as payroll deposits, social security benefits,...

    Series
    On-Demand
  • Electronic Banking Officer Certification Program (EBOC)
    Electronic Banking Officer Certification Program (EBOC)

    In today's rapidly evolving financial landscape, electronic banking has become a cornerstone of modern banking operations. With individuals and businesses increasingly seeking convenient, secure ways to manage their finances, financial institutions must remain competitive. By becoming a Certified Electronic Banking...

    On-Demand
    Certification
  • ACH Fundamentals
    ACH Fundamentals

    Grasp the Fundamentals of ACH: Learn the Essential Terminology and Concepts To keep up with the rapid growth of ACH volume, you need to understand its history, terminology, and core concepts. These building blocks will enable you to utilize the...

    On-Demand
  • ACH Returns: 2 Days vs. 60 Days
    ACH Returns: 2 Days vs. 60 Days

    How Do ACH General Returns and Extended Returns Differ? Learn How to Work With Third-Party Service Providers Safely. Financial institutions face increased regulatory compliance risk as ACH transactions grow. Appropriate handling of general returns vs. extended returns is particularly confusing...

    On-Demand
  • ACH Exceptions
    ACH Exceptions

    What Are Your Three Options For ACH Exceptions? Learn The Requirements And Procedures. As ACH transactions increase due to the pandemic, exceptions are becoming more common. All operations staff members in financial institutions must understand how to handle ACH exceptions...

    On-Demand
  • ACH Disputes
    ACH Disputes

    ACH Disputes: Learn How to Investigate and Resolve Them ACH disputes are rising, resulting from an increased volume of transactions, pandemic-ravaged account balances, and untrained staff. Simultaneously, some rules have changed. You need to understand your institution’s current obligations for...

    On-Demand
  • How To Process ACH Unauthorized Debits And Stop Payment Returns
    How To Process ACH Unauthorized Debits And Stop Payment Returns

    Unauthorized Debits and Stop Payments - Learn the current rules and processing requirements Recent ACH rule changes attempt to stop fraud by updating requirements for statements of unauthorized debits. Consumer receivers in ACH may have debit items returned to the...

    On-Demand
  • ACH WSUD vs. Stop Payment
    ACH WSUD vs. Stop Payment

    When Should You Use a WSUD? Choose the Right ACH Stop Payment Option for Each Situation. One of the most common audit findings is errors made with stop payments and Written Statements of Unauthorized Debit (WSUD). You need to understand...

    On-Demand
  • ACH Origination 101
    ACH Origination 101

    Customers Demand ACH Sending Capabilities. Master Origination Requirements And Procedures. As ACH use increases, customers expect financial institutions to send payments quickly and adeptly while minimizing risk and ensuring accuracy. Originating ACH transfers requires that you follow detailed procedures. You must understand...

    On-Demand
  • How To Handle ACH Issues: Case Studies And Lessons
    How To Handle ACH Issues: Case Studies And Lessons

    Growing ACH Volume Has Led to More Anomalies: Learn How to Handle Uncommon Situations. The pandemic has caused ACH volume to soar. Among the millions of transactions processed daily, an increasing number contain uncommon issues. All financial institution operations employees...

    On-Demand
  • ACH Third-Party Sender Audits
    ACH Third-Party Sender Audits

    Are Third-Party Senders Complying With ACH Audit Requirements? Discover Your Obligations as an ODFI. You must ensure that your Third-Party Sender(s) (TPS) perform annual ACH audits. As an ODFI, you carry all the warranties, including your third-party senders' compliance with...

    On-Demand
  • ACH Rules And Codes: Unauthorized Returns And Stop Payment Returns Explained
    ACH Rules And Codes: Unauthorized Returns And Stop Payment Returns Explained

    Learn the Rules and Codes for ACH Returns. Prepare to Handle the Intricacies of Various Situations. Receiving Depository Financial Institutions return ACH entries for many reasons. You must understand the specifics of each situation, including administrative returns, unauthorized returns, and...

    On-Demand
  • ABCs Of An RDFI
    ABCs Of An RDFI

    The Ultimate Guide to ACH Receiving: Learn Your Institution’s Obligations as an RDFI Every Receiving Depository Financial Institution (RDFI) has obligations, rights, and responsibilities when processing transactions through the ACH Network. If you are new to ACH operations, serve as...

    On-Demand
  • ABCs Of An ODFI
    ABCs Of An ODFI

    The Ultimate Guide to ACH Origination: Learn Your Institution’s Obligations as an ODFI Every Originating Depository Financial Institution (ODFI) has obligations, rights, and responsibilities when processing transactions through the ACH Network. If you are new to ACH origination, serve as...

    On-Demand
  • Upcoming ACH Rule Changes: New Meaningful Modernization Rules
    Upcoming ACH Rule Changes: New Meaningful Modernization Rules

    New ACH Rules Take Effect: Have You Updated Your Financial Institution’s Procedures? Meaningful Modernization rules will go into effect for the ACH network. You need to prepare your financial institution now to comply with the rule changes. The five new...

    On-Demand
  • ACH RDC Risk Assessment
    ACH RDC Risk Assessment

    What Risk Does RDC Bring to Your Institution? Review Your Remote Deposit Capture Program. Remote Deposit Capture (RDC) has become a more common and established product, loved by accountholders but prone to risk. You need to periodically review your program...

    On-Demand
  • A Deep Dive Into Nacha Formatting Files
    A Deep Dive Into Nacha Formatting Files

    Decipher the Format of ACH Files: Learn the Logic Behind Nacha Formatting Standards Every piece of data in a Nacha-formatted ACH file has a meaning and purpose. Understanding the structure and format will enable you to decipher transactions, spot exceptions,...

    On-Demand
  • ACH Operators 101
    ACH Operators 101

    Do You Know The Details Of ACH Operators? Learn About These Entities And How To Work With Them. The Federal Reserve and The Clearing House facilitate all automated clearing house (ACH) entries across the country and are critical to financial...

    On-Demand
  • ACH Agreements
    ACH Agreements

    Do You Have Risky ACH Agreements? Learn How to Work With Third-Party Service Providers Safely As an ODFI, you must understand your institution’s warranties and liability within the ACH Network. The agreements you maintain with your originators and third-party service...

    On-Demand
  • ACH 101 For Frontline Staff
    ACH 101 For Frontline Staff

    Show Frontline Staff How to Handle the Increasing Volume of ACH Transactions: Provide Training on the Fundamentals and Latest Developments As the world has moved online over the last year, the volume of ACH transactions has skyrocketed. Account holders are...

    On-Demand