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How To Handle ACH Issues: Case Studies And Lessons

How To Handle ACH Issues: Case Studies And Lessons
FormatSelf-Paced | On-Demand
Sessions1
Per session90 Minutes
CertificateIncluded

Growing ACH Volume Has Led to More Anomalies: Learn How to Handle Uncommon Situations.

The pandemic has caused ACH volume to soar. Among the millions of transactions processed daily, an increasing number contain uncommon issues. All financial institution operations employees must be adept at handling these out-of-the-ordinary ACH situations.

UMACHA’s Education Team of Kimberly Ellis and Jason Johnson will walk you through a few case studies that their members have brought to them from their institutions. You will learn how to handle unusual ACH issues.

What We'll Cover

Course Outline

  • How should you handle transactions where the name on the entry does not match the name on the account?
  • What should you do when originators are unable to provide proof of authorization?
  • What are the timeframes for breach of warranty claims?
  • What Regulation E requirements must you consider?
  • How can you use reversals properly?
  • What happens if you miss a deadline to return an item?

Meet the Expert

Kim Ellis

Kim Ellis

Kim Ellis is the Director of Education Services for UMACHA. Kim has been an AAP since 2014 and earned her APRP this summer. Kim has 18 years of experience working in the community bank market, with a focus on ACH operations, risk management, and deposit compliance.
Jason Johnson

Jason Johnson

Jason Johnson is the Associate Director of Education Services at UMACHA. Jason came to UMACHA in 2019 with just over five years of community banking experience after working for the only union-owned and operated bank in the Midwest. His background as a teller and bookkeeper, his degree in accounting, and his AAP and APRP accreditations make him a valuable resource to UMACHA and its members.

Who Should Attend?

  • ACH operations staff
  • ACH treasury staff
  • Operations staff
  • Back-office personnel
  • Compliance officers
  • Bankers

Training Includes

The How To Handle ACH Issues: Case Studies And Lessons course includes the following:

Two Year Course Access

Access your course through your customer dashboard

  • Course access for 2 full years
  • All live sessions include access to the on-demand recording post live session

Class Experience

Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.

Resources

Downloadable course materials to support learning

Attendance Certificate

All sessions include an Attendance Certificate

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$200.00