How To Handle ACH Issues: Case Studies And Lessons

Kim Ellis Kim Ellis
Jason Johnson Jason Johnson

UMACHA’s Education Team of Kimberly Ellis and Jason Johnson will walk you through a few case studies that their members have brought to them from their institutions. You will learn how to handle unusual ACH issues.

Topics Covered

  • How should you handle transactions where the name on the entry does not match the name on the account?
  • What should you do when originators are unable to provide proof of authorization?
  • What are the timeframes for breach of warranty claims?
  • What Regulation E requirements must you consider?
  • How can you use reversals properly?
  • What happens if you miss a deadline to return an item?
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INFORMATION
Training Overview

Growing ACH volume has led to more anomalies. Learn how to handle uncommon situations.

The pandemic has caused ACH volume to soar. Among the millions of transactions processed daily, an increasing number contain uncommon issues. All financial institution operations employees must be adept at handling these out-of-the-ordinary ACH situations.

  • How should you handle transactions where the name on the entry does not match the name on the account?
  • What should you do when originators are unable to provide proof of authorization?
  • What are the timeframes for breach of warranty claims?
  • What Regulation E requirements must you consider?
  • How can you use reversals properly?
  • What happens if you miss a deadline to return an item?
Recommended Audience
Who Should Attend?
  • ACH operations staff
  • ACH treasury staff
  • Operations staff
  • Back-office personnel
  • Compliance officers
  • Bankers
What's included
Training includes
  • Certificate of Attendance
  • All resources and training materials
Kim Ellis
About

Expert Presenter

Kim Ellis
  • Director of Education at UMACHA
  • 17 years of banking experience, focusing on deposit operations and compliance management AAP
  • Works with business customers in the community bank market
  • Provides assistance and support for ACH and cash management services
More Info
Jason Johnson
About

Expert Presenter

Jason Johnson
  • Associate Director of Education Services at UMACHA
  • Over five years of community banking experience
  • Background as a teller and bookkeeper
  • Degree in accounting
More Info