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On-Demand

ACH Disputes

ACH Disputes
FormatSelf-Paced | On-Demand
Sessions1
Per session60 Minutes
CertificateIncluded

ACH Disputes: Learn How to Investigate and Resolve Them

ACH disputes are rising, resulting from an increased volume of transactions, pandemic-ravaged account balances, and untrained staff. Simultaneously, some rules have changed. You need to understand your institution’s current obligations for investigating disputes and master the procedures.

ACH expert Kimberly Ellis will explain how to handle ACH disputes. You will learn the latest rules and master the requirements for your financial institution.

What We'll Cover

Course Outline

  • How does Regulation E require you to investigate consumer disputes?
  • What is a Written Statement of Unauthorized Debit (WSUD)?
  • How can you resolve an ACH dispute outside of the ACH return timeframes?
  • What is the new rule for limitations on warranty claims?

Who Should Attend?

  • ACH operations staff
  • Operations managers
  • Operations training staff
  • Backup operations staff
  • ACH management and staff
  • Information technology staff
  • Internal auditors
  • Treasury management professionals
  • Compliance officers
  • ACH auditors

Training Includes

The ACH Disputes course includes the following:

Two Year Course Access

Access your course through your customer dashboard

  • Course access for 2 full years
  • All live sessions include access to the on-demand recording post live session

Class Experience

Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.

Resources

Downloadable course materials to support learning

Attendance Certificate

All sessions include an Attendance Certificate

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$200.00