ACH 101 For Frontline Staff
Show Frontline Staff How to Handle the Increasing Volume of ACH Transactions: Provide Training on the Fundamentals and Latest Developments
As the world has moved online over the last year, the volume of ACH transactions has skyrocketed. Account holders are increasingly demanding electronic payments. The frontline staff at your institution must understand ACH fundamentals and be aware of the latest developments to process transactions, answer questions, and ensure compliance.
ACH expert Kimberly Ellis will help your frontline staff understand ACH transactions and enable them to provide exceptional customer service. Attendees will receive the necessary overview to ask their supervisors questions about how their financial institutions handle ACH transactions.
Course Outline
Who Should Attend?
Training Includes
The ACH 101 For Frontline Staff course includes the following:
Two Year Course Access
Access your course through your customer dashboard
- Course access for 2 full years
- All live sessions include access to the on-demand recording post live session
Class Experience
Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.
Resources
Downloadable course materials to support learning
Attendance Certificate
All sessions include an Attendance Certificate
