Collection: On-Demand Courses

Impress Colleagues with Advanced Excel Knowledge. Powerful Features Are Easy to Use. Your financial institution uses data everywhere. Analyzing it will enable you to understand the numbers, make better decisions, share more information, and impress your managers and colleagues. Data...

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

How Employee Information Can Be Held Hostage by a Ransomware Attack: Learn How to Mitigate Ransomware Attacks and Protect HR Data Ransomware attacks are very real and becoming more prevalent. Hackers often hone in on confidential human resources data, targeting...

Tips and Tricks for a Better Presentation. Learn How to Use Essential Features. PowerPoint® is at its most powerful point ever. The abundance of features may seem a bit daunting, but creating a presentation is much easier than it looks....

What Secret Information is Lurking in Your Electronic Files? Learn How to Protect Confidential Information in Documents. Electronic files contain more information than you can readily see. Metadata can reveal information such as a document’s author, original title, creation and...

Is Your Data Safe in the Cloud? Discover the Policies and Procedures You Must Implement. As work has become more distributed and remote, employees are increasingly using cloud applications to store data. When making these choices, many people may be...

Are your SARs useful? Learn how to provide better information and ensure compliance. Suspicious Activity Reports (SARs) have taken on additional weight due to recent anti-money laundering regulations. They must deliver a “high degree of usefulness” to law enforcement and...

Leading employment attorney Melissa Fleischer will explain how to adapt to today’s broad workplace risks and updated OSHA requirements. You will learn the necessary precautions and discover how to protect your employees from all hazards. What You'll Learn: What hazards...

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate...

The TILA/RESPA Integrated Disclosure (TRID) rule has been in effect for almost 6 years. The enormity of this federal disclosure requirement causes most financial institutions to still encounter pitfalls in its implementation, often missing key provisions. Regulatory compliance counsel Michael Christians...

What Risk Does RDC Bring to Your Institution? Review Your Remote Deposit Capture Program. Remote Deposit Capture (RDC) has become a more common and established product, loved by accountholders but prone to risk. You need to periodically review your program...

Stop Phishing, Spoofing, and Ransomware Attacks at Your Organization. Anticipate and Stop Human Errors That Lead to Security Risks. Human error remains the most significant 21st-century cybersecurity threat. Attacking data security risks from a management and HR perspective is far...