Collection: Human Resources

Learn What Black Employees at Your Organization Face and Need From You: Fight Racist Myths and Eliminate Unconscious Bias Managers often expect too little of Black employees. Supervisors fail to challenge, recognize, motivate, and support them, affording them less confidence...

Is Your Powerpoint® Design the Best It Can Be? Use Proven Techniques to Create More Compelling Slides. Presentation design has changed. Audiences no longer have the patience to sit through text-heavy slides filled with bullet points. You can apply modern...

A Good Powerpoint® is More Than Slapping Words on a Slide. Learn How to Be the Star of Your Powerpoint® Show. Presentation audiences expect to be dazzled. While the slides are necessary, they are only supporting players. You are the...

Are Your Job Posts and Recruiting Methods Biased? Eliminate Unconscious Bias From Recruiting. The economy is rapidly changing, and effective recruiting is a key to fulfill hiring needs. As you recruit to grow your awesome team, your strict ideology about...

Use Excel’s Power to Save Your Time and Advance Your Career. Present Clear Information and Make Better Decisions. Professionals, managers, colleagues, customers, and other stakeholders are all convinced and impressed by clearly presented data. You can take advantage of Microsoft...

Get More Candidates With Unbiased Job Posts. Learn How to Increase Inclusivity to Appeal to Applicants. Almost everyone who wants a job has one, making recruiting incredibly challenging today and leaving over ten million positions unfilled. You can beat the...

There’s Way More to Powerpoint® Than What You Know. Make Powerpoint® Slides That Engage Your Audience. Old-fashioned presentation slides filled with bullet points do not work. You need to change your approach to engage your audience. As a confident presenter...

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

The majority of managers are promoted from within. Your employees' advancements show your dedication to them. Recent promotions also provide a boost in energy and hopefully contribute to leadership that is crucial to your company's growth. All of these are...

How Employee Information Can Be Held Hostage by a Ransomware Attack: Learn How to Mitigate Ransomware Attacks and Protect HR Data Ransomware attacks are very real and becoming more prevalent. Hackers often hone in on confidential human resources data, targeting...

Tips and Tricks for a Better Presentation. Learn How to Use Essential Features. PowerPoint® is at its most powerful point ever. The abundance of features may seem a bit daunting, but creating a presentation is much easier than it looks....

What Secret Information is Lurking in Your Electronic Files? Learn How to Protect Confidential Information in Documents. Electronic files contain more information than you can readily see. Metadata can reveal information such as a document’s author, original title, creation and...

Is Your Data Safe in the Cloud? Discover the Policies and Procedures You Must Implement. As work has become more distributed and remote, employees are increasingly using cloud applications to store data. When making these choices, many people may be...

Leading employment attorney Melissa Fleischer will explain how to adapt to today’s broad workplace risks and updated OSHA requirements. You will learn the necessary precautions and discover how to protect your employees from all hazards. What You'll Learn: What hazards...

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate...

Customer Service: Get the competitive skills you need and earn a valuable certification. People are impatient.  From throwing restaurant dishes to screaming at telephone agents, they create turmoil for everyone trying to help them. The customer service landscape has changed....