ADA Title III Compliance for Businesses

Know What to Do When a Customer Makes a Disability-Related Request

Approved for HRCI and SHRM recertification credits
Michele A. Mathews Michele A. Mathews
ADA Title III affects how businesses that serve the public handle disability-related access, communication, and modification requests. Managers and employees need to know how to respond when a request is made and how to apply a consistent process across the business.

When a customer makes a disability-related request, the response should not depend on which employee or location receives it. Managers and staff need to know what ADA Title III requires, what factors to consider, and how to move the request forward without creating inconsistent practices.

Led by Michele A. Mathews, SHRM-SCP, PHR®, SMS, this course connects ADA Title III requirements to day-to-day business decisions. The focus is on evaluating requests, communicating clearly, documenting decisions, and creating a more consistent process across single- and multi-location businesses.

Course Outcomes

    • Define ADA Title III clearly
    • Determine whether the business is covered
    • Explain core compliance obligations
    • Apply reasonable modification requirements to day-to-day operations
    • Support effective communication
    • Understand the interactive process
    • Use an interactive workflow for handling requests
    • Handle key limitation standards appropriately
    • Manage requests across different business structures
    • Document decisions for risk management
    • Recognize common risk and training gaps

Outline

Understand how ADA Title III applies to business operations and build a clearer process for handling disability-related requests, making decisions, documenting responses, and maintaining consistency across employees and locations.

ADA Title III Coverage and Core Obligations

  • Defining ADA Title III
  • Determining whether the business is covered
  • Understanding core compliance obligations

Working Through Disability-Related Requests

  • Reasonable modifications in day-to-day operations
  • Effective communication
  • Understanding the interactive process
  • Using an interactive workflow
  • Key limitation standards

Consistency, Documentation, and Risk Management

  • Managing requests across different business structures
  • Documenting decisions for risk management
  • Recognizing common risk gaps
  • Identifying employee training gaps

What's Included

The ADA Title III Compliance for Businesses course includes the following:

  • 📊

    Two Year Course Access

    Access your course through your customer dashboard
    • Course access for 2 full years
    • All live sessions include access to the on-demand recording post live session
  • 🎯

    Class Experience

    Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.
  • 📚

    Resources

    Downloadable course materials to support learning
  • 🎓

    Attendance Certificate

    All sessions include an Attendance Certificate
Recommended Audience

Who Should Attend?

  • Business owners
  • HR professionals
  • Operations leaders
  • Compliance professionals
  • Customer service leaders
  • Store managers and location managers, and others responsible for responding to disability-related requests or establishing consistent procedures across business locations.
APPROVAL AND VALIDITY

Credits

  • This program has been approved for 1.0 general recertification credit hour toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

Your Instructor

Michele A. Mathews
ABOUT —

Michele A. Mathews

HR

  • Founder of Mathews’ HR & Safety Consulting
  • Previously Director of Corporate Human Resources and Corporate Risk Mitigation and Safety Compliance Officer for a mid-sized senior living organization

Michele has over 20 years of progressive human resources management, safety program development, and workforce risk mitigation experience spanning construction, education, government, healthcare, manufacturing, non-profit, and senior living industries. She started Mathews’ HR & Safety Consulting Services after having an increase of business owners reaching out for guidance and assistance due to the recognition she was receiving regionally for her procedures and training. Michele is an OSHA Authorized Trainer and has both the Professional Human Resources (PHR) and Society for Human Resources Management Certified Professional (SHRM-CP) designations.

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ADA Title III Compliance for Businesses
5 Sessions 90 Minutes Each
December 8, 2026 | 1:00-2:00 PM ET
$400
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Or call directly: 914-331-8883
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ADA Title III Compliance for Businesses
Live Session
Calendar

5 Live Sessions 90 Minutes Each

$600.00 USD
$600.00 USD
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Live Sessions with Recordings
$600
On Demand Recordings Only (Available now)
$600
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Or call directly: 914-331-8883

What You'll Receive:

  • ✔️ On-demand access for one year
  • ✔️ PDF slides + course resources & links
  • ✔️ Certificate of completion
  • ✔️ One certification exam
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