Collection: All Courses

Feedback for Your Team. Learn how to provide input to employees directly and effectively. A recent Wall Street Journal article claimed that feedback is too difficult and we need to use softer words. Hogwash. Feedback is necessary for growth, but...

Cybersecurity Risks Are Escalating. Discover New Techniques to Identify and Mitigate Threats. Cybersecurity threats are looming around every corner in education. Schools have limited budgets, time, and personnel to address every area of concern. You can use threat intelligence and...

Grasp the Fundamentals of ACH: Learn the Essential Terminology and Concepts To keep up with the rapid growth of ACH volume, you need to understand its history, terminology, and core concepts. These building blocks will enable you to utilize the...

How Do ACH General Returns and Extended Returns Differ? Learn How to Work With Third-Party Service Providers Safely. Financial institutions face increased regulatory compliance risk as ACH transactions grow. Appropriate handling of general returns vs. extended returns is particularly confusing...

Does Your Fair Lending Program Comply With Current Rules? FDIC Leadership Changes May Bring More Scrutiny. On February 5, Martin Gruenberg became acting chairperson of the FDIC. He stated that fair lending will be a high priority under his leadership....

Combat Racism at Your Institution. Stop Discrimination from Hurting People. The FDIC just released the agency’s latest strategic plan to incorporate and promote diversity, equity, and inclusion (DEI) in every aspect of its mission and operations.  From overt actions to...

New ACH Rules Take Effect: Have You Updated Your Financial Institution’s Procedures? Meaningful Modernization rules will go into effect for the ACH network. You need to prepare your financial institution now to comply with the rule changes. The five new...

Learn the Rules and Codes for ACH Returns. Prepare to Handle the Intricacies of Various Situations. Receiving Depository Financial Institutions return ACH entries for many reasons. You must understand the specifics of each situation, including administrative returns, unauthorized returns, and...

1007 Pages of New FDCPA Final Rules: Learn What Changes Are Required. In October and December, the CFPB issued 1007 pages of new final rules that will affect debt collectors and financial institutions. You need to understand the spirit and...

The Ultimate Guide to ACH Receiving: Learn Your Institution’s Obligations as an RDFI Every Receiving Depository Financial Institution (RDFI) has obligations, rights, and responsibilities when processing transactions through the ACH Network. If you are new to ACH operations, serve as...

Do You Have Risky ACH Agreements? Learn How to Work With Third-Party Service Providers Safely As an ODFI, you must understand your institution’s warranties and liability within the ACH Network. The agreements you maintain with your originators and third-party service...

The Ultimate Guide to ACH Origination: Learn Your Institution’s Obligations as an ODFI Every Originating Depository Financial Institution (ODFI) has obligations, rights, and responsibilities when processing transactions through the ACH Network. If you are new to ACH origination, serve as...

Growing ACH Volume Has Led to More Anomalies: Learn How to Handle Uncommon Situations. The pandemic has caused ACH volume to soar. Among the millions of transactions processed daily, an increasing number contain uncommon issues. All financial institution operations employees...

Does the CFPB Agree That You Comply With Regulation V? Learn How to Follow the Fair Credit Reporting Act Carefully. You need to ensure that you are adhering fully to Regulation V, which imposes various requirements on financial institutions. This...

Your SAR Filings Could Use Some Help: Discover Current Requirements and Adjust Your Practices. On June 30, FinCEN announced new national priorities for anti-money laundering and countering the financing of terrorism. This missive emphasized your “obligations to identify and file...

When Should You Use a WSUD? Choose the Right ACH Stop Payment Option for Each Situation. One of the most common audit findings is errors made with stop payments and Written Statements of Unauthorized Debit (WSUD). You need to understand...

How Will the Abrupt End to the CDC Eviction Moratorium Affect Your Institution? Learn How to Proceed with Foreclosures Now. On August 26, the long-standing and extended moratorium on evictions and foreclosures ended in a Supreme Court decision. The previous...

Unauthorized Debits and Stop Payments - Learn the current rules and processing requirements Recent ACH rule changes attempt to stop fraud by updating requirements for statements of unauthorized debits. Consumer receivers in ACH may have debit items returned to the...

Newest FinCEN Guidance on Section 314 and Illegal Activity: Learn the Guidance for Collaborating With Other Institutions In December, FinCEN released new guidance on applying section 314 of the U.S. Patriot Act governing information sharing. The global pandemic and changes...

Delve Deeper to Improve Your Call Report: Learn How to Ensure Consistency and Sustainability. As the new quarter begins, you need to focus on the quarterly Report of Condition and Income (call report) filed by your institution. You can use...

Are Russian Hackers Targeting Your Organization? If Not Yet, They May Soon—Prepare Now. U.S. organizations are in an unprecedented and heightened state of risk from Russian cyberattacks due to current geopolitical tensions. Ignoring this reality and not properly preparing could...

ACH Disputes: Learn How to Investigate and Resolve Them ACH disputes are rising, resulting from an increased volume of transactions, pandemic-ravaged account balances, and untrained staff. Simultaneously, some rules have changed. You need to understand your institution’s current obligations for...

Do You Know The Details Of ACH Operators? Learn About These Entities And How To Work With Them. The Federal Reserve and The Clearing House facilitate all automated clearing house (ACH) entries across the country and are critical to financial...

Do You Know How to Use Detailed Features in Excel? Master Data Analysis Features for Financial Institutions. All financial institutions are inundated with data. Tracking and analyzing this information is critical. It is not difficult to leverage a basic understanding...