Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?
Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.
- Posture/Body Language
- Inflection
- Courtesy
- Tonality/Volume
- Understandability
- Rate of Speech
- Extra Mile
On-Demand
Regular price
$224.00
Regular price
Sale price
$224.00
Unit price
per
INFORMATION
Training Overview
Recommended Audience
Who Should Attend?
APPROVAL AND VALIDITY
Credits
What's included
Training includes
- 1.0 HRCI, 1.0 SHRM
- Certificate of Attendance
- All resources and training materials
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives