Customer Service 101: How To Demonstrate A Positive Attitude
Nationally recognized communication authority Jeannie Davis will explain the importance of attitude in customer interactions. You will learn how to provide positive service even in difficult times.
Key Takeaways
- How can you accept responsibility for every interaction?
- How do your interactions reinforce your organization’s mission and values?
- How can you convert negative thoughts into positive thoughts?
- What positive words and phrases can you use?
On-Demand
Regular price
$224.00
Regular price
Sale price
$224.00
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INFORMATION
Training Overview
Recommended Audience
Who Should Attend?
APPROVAL AND VALIDITY
Credits
What's included
Training includes
- 1.0 HRCI, 1.0 SHRM
- Certificate of Attendance
- All resources and training materials
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives