How To Design A Strategic Service Plan To Address COVID-19 Challenges

Strategically move beyond COVID-19 challenges. Use planning to meet lofty goals.

Human resources professionals are now more vital than ever, required to maximize both employee and organizational performance despite the challenges of the pandemic.

Even more is expected from you in 2021:

• Managing workforce growth as most organizations plan to expand this year
• Facilitating the development of employees’ digital and analytical skills
• Revamping employee engagement initiatives to work in today’s environments
• Staying current with the ever-changing regulatory requirements
• Reinstating performance management systems
• Addressing DEI issues which have become even more of a priority

To achieve the above objectives, you need a methodology for developing your 2021 strategic HR service plan. We have assembled a unique and engaging webinar to give you all the necessary tools:

How To Design A Strategic Service Plan To Address COVID-19 Challenges

I. Using a strategic frame of reference for developing an HR Strategic Plan

• Developing your HR frame of reference
• Drafting your HR department’s mission statement

II. Providing internal HR services to your organization

• Delivering value to your internal customers
• Overcoming the challenges of providing HR services
• Developing a SWOT for your HR department

III. Closing HR service gaps to delight your internal customers

• Understanding your customers’ expectations
• Completing an internal customer report card
• Using an importance-performance matrix to enhance service

IV. Prioritizing aspects of HR service most important to your internal customers

• Following a strategic HR leadership model
• Drafting a vision statement for your HR department

V. Aligning your HR processes with your organization’s business plan

• Utilizing organizational success factors and employee competencies
• Enhancing employees’ competencies through your HR processes

VI. Strategically carrying out your role as a coach and counselor

• Determining when and how to coach
• Deciding when and how to counsel