Collection: Human Resources Courses

Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Is Your Data Safe in the Cloud? Discover the Policies and Procedures You Must Implement. As work has become more distributed and remote, employees are increasingly using cloud applications to store data. When making these choices, many people may be...

Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate...

Stop Phishing, Spoofing, and Ransomware Attacks at Your Organization. Anticipate and Stop Human Errors That Lead to Security Risks. Human error remains the most significant 21st-century cybersecurity threat. Attacking data security risks from a management and HR perspective is far...

Harness the Power of Excel Quickly. Learn Fundamentals That Will Save You Enormous Time. Everyone who works with data could benefit from a better understanding of Microsoft Excel®. Being efficient in Excel is one of the most valuable skills in...

Develop the skills to manage conflict, communicate assertively, set boundaries, and recover credibility so you can lead with emotional steadiness and confidence. This two-day program is designed for professionals who are tired of navigating workplace drama, difficult personalities, and subtle...

Master the Skills That Set You Apart in Today’s Fast-Paced HR World In today’s fast-paced world, the role of HR managers is more critical than ever. With shifting regulations, emerging workforce challenges, and evolving legal requirements, staying ahead of the...

Networking Etiquette: Making Meaningful Connections with Confidence Sharpen your professional presence and avoid common missteps in networking with this practical, modern etiquette class. You’ll learn how to confidently introduce yourself and others, navigate group dynamics in social settings, handle name-related...

Change Cash Compensation to Attract and Retain Employees. Improve Your Program Without Breaking the Budget. Cash-constrained organizations struggle to attract and retain employees. You can pay appropriate salaries and bonuses without destroying your bottom-line results and breaking your budget. You...

Discover New Form I-9 and Verification Procedures: Learn What’s Changed and How to Comply USCIS introduced a new edition of Form I-9, essential for verifying the identity and employment authorization of all new employees in the U.S. HR professionals must...

Cybersecurity Risks Are Escalating. Discover New Techniques to Identify and Mitigate Threats. Cybersecurity threats are looming around every corner in education. Schools have limited budgets, time, and personnel to address every area of concern. You can use threat intelligence and...

ChatGPT Can Help You Write Employee Evaluations: Learn How to Use Artificial Intelligence to Save Time As layoffs spread across industries, organizations are ramping up their employee review processes to increase productivity and justify terminations. Fortunately, you no longer need to...