Toxic Teams: Managing Dysfunctional Workplace Behavior

Address Workplace Dysfunction Before It Becomes Harder to Manage

Approved for HRCI and SHRM recertification credits
Teri Morning, MBA, MS Teri Morning, MBA, MS
Workplace dysfunction does not always involve a clear policy violation. This course examines difficult behaviors such as sabotage, cliques, gossip, passive-aggressive behavior, and lack of accountability. Learn how supervisors and HR can recognize patterns, document concerns, reinforce expectations, and determine appropriate next steps.

Course Outcomes

    • Recognize dysfunctional and counterproductive workplace behaviors
    • Identify sabotage, cliques, withholding information, passive-aggressive behavior, incivility, gossip, and accountability concerns
    • Address and redirect difficult employee behavior
    • Document behavior and performance concerns
    • Connect coaching, corrective action, PIPs, and performance management to accountability
    • Support more defensible workplace decisions

Outline

This course examines workplace dysfunction that may not rise to a clear policy violation, including sabotage, cliques, passive-aggressive behavior, gossip, withholding information, and lack of accountability. It covers recognition, coaching, documentation, corrective action, PIPs, performance management, and defensible decisions.

Recognizing Workplace Dysfunction

  • Dysfunctional and counterproductive workplace behaviors
  • Behavior that creates problems without clearly violating policy
  • Sabotage and withholding information
  • Workplace cliques
  • Passive-aggressive behavior, incivility, and gossip

Addressing Difficult Employee Behavior

  • Recognizing patterns of difficult behavior
  • Coaching and redirecting employees
  • Setting expectations and reinforcing accountability
  • Managing employees who are no longer contributing fully to the team

Documentation and Corrective Action

  • Documentation challenges involving workplace behavior
  • Documenting behavior and accountability concerns
  • Corrective action and performance management
  • Performance improvement plans

Making Defensible Workplace Decisions

  • The roles of supervisors and HR
  • Connecting documentation to employment decisions
  • Managing ongoing workplace dysfunction more effectively
  • Supporting consistent and defensible decisions

What's Included

The Toxic Teams: Managing Dysfunctional Workplace Behavior course includes the following:

  • 📊

    Two Year Course Access

    Access your course through your customer dashboard
    • Course access for 2 full years
    • All live sessions include access to the on-demand recording post live session
  • 🎯

    Class Experience

    Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.
  • 📚

    Resources

    Downloadable course materials to support learning
  • 🎓

    Attendance Certificate

    All sessions include an Attendance Certificate
Recommended Audience

Who Should Attend?

  • Human resources professionals
  • Business owners
  • Plant managers
  • Operations managers
  • Safety managers
  • Employee relations staff
  • Location managers
  • Division supervisors
  • Supervisors
  • Executive directors
  • Senior management
  • Managers
  • Program directors
  • Superintendents
  • School district administrators
  • Faculty union representatives
  • Principals
  • Assistant principals
  • Program directors
  • Education nonprofit groups
  • School leaders
  • Student services directors
  • Consultants
  • Legal counsel
APPROVAL AND VALIDITY

Credits

  • This program has been approved for 1.5 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

  • This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP.

Recertification Credit Disclosure

This program is eligible for SHRM and HRCI recertification credits when completed within the applicable activity eligibility window. Credit eligibility is determined by the course completion date, not the purchase date or exam date.

Access to course materials may extend beyond the credit eligibility period. Credits cannot be applied retroactively.

Your Instructor

Teri Morning, MBA, MS
ABOUT —

Teri Morning, MBA, MS

Manager

  • Specializes in solving company people problems and providing big company style HR service to small business
  • Over 20 years of experience in human resources and training in a variety of fields

Teri is president of Hindsight HR, which specializes in solving company “people problems” and providing big company-style HR service to small businesses. Teri has enjoyed consulting with employers on their problems and training managers and employees for over 20 years, meeting and working with employees from all types of businesses.

Why CareerLearning?

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    Both live and on-demand options available, learn at a pace and time that suits your schedule.
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    Potential for Certifications

    Leading certifications and third-party accreditations to help you showcase your achievements.
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    Access to Valuable Resources

    Course materials and resources provided to support your learning and implementation of new skills.
Toxic Teams: Managing Dysfunctional Workplace Behavior
1 Sessions 90 Minutes Each
October 1, 2026 | 1:00 - 2:30 PM EST | On-Demand Recording Included
Register by: September 24, 2026
$400
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Or call directly: 914-331-8883
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Toxic Teams: Managing Dysfunctional Workplace Behavior
Live Session

1 Live Sessions 90 Minutes Each

$400.00 USD
$400.00 USD
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Live Sessions with Recordings
$400
On Demand Recordings Only (Available now)
$400
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Or call directly: 914-331-8883

What You'll Receive:

  • ✔️ On-demand access for one year
  • ✔️ PDF slides + course resources & links
  • ✔️ Certificate of completion
  • ✔️ One certification exam
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