Difficult Conversations for HR and Managers Certification

Stop Putting Off the Conversations That Keep Getting Harder to Handle

Approved for HRCI and SHRM recertification credits
Jenni Stone Jenni Stone
You know the conversation needs to happen. The performance issue is still there, the employee is frustrated, or the manager has waited so long that the conversation now feels harder than it should.

This three-day certification shows HR professionals and managers how to prepare for difficult conversations, open them clearly, respond when emotions take over, give behavior-based feedback, document discipline, and handle termination conversations with clarity and respect.

Course Outcomes

    • Use AIDET to structure difficult conversations
    • Recognize and flex between five conflict styles
    • Give behavior-based feedback using observation, interpretation, and impact
    • Respond to tears, anger, silence, and deflection
    • Use service recovery techniques when a conversation goes sideways
    • Handle discipline and termination conversations with greater clarity
    • Build a complete plan for a high-stakes conversation

Outline

Build a repeatable approach to difficult conversations across three sessions. Learn how to structure the conversation, recognize conflict styles, give behavior-based feedback, respond to emotional reactions, repair trust when needed, and handle discipline and termination conversations more effectively.

Session 1: Structure Beats Scripts

  • The psychology of avoidance and what dodged conversations actually cost
  • The five Thomas-Kilmann conflict styles and when to flex
  • The AIDET structure adapted for difficult HR conversations
  • Side-by-side breakdown of the same performance conversation done badly and done well
  • Planning the opening 60 seconds of a real conversation

Session 2: Feedback and the Emotional Curveballs

  • Behavior-based feedback using observation, interpretation, and impact
  • Responding to tears, anger, silence, and deflection
  • Service recovery for repairing trust after a conversation goes sideways
  • Keeping the message intact while responding to emotion
  • Real conversation examples showing what these skills sound like in practice

Session 3: Discipline, Termination, and Your Conversation Plan

  • Disciplinary conversations that balance clarity and respect
  • Documentation that protects everyone involved
  • The termination conversation beat by beat
  • Handling negotiation, breakdown, and anger
  • Building a complete conversation plan

What's Included

The Difficult Conversations for HR and Managers Certification course includes the following:

  • 📊

    Two Year Course Access

    Access your course through your customer dashboard
    • Course access for 2 full years
    • All live sessions include access to the on-demand recording post live session
  • 🎯

    Class Experience

    Live sessions are small and focused to support questions and discussion. Self-paced on-demand courses allow you to move through the material on your own schedule.
  • 📚

    Resources

    Downloadable course materials to support learning
  • 🎓

    Attendance Certificate

    All sessions include an Attendance Certificate
Recommended Audience

Who Should Attend?

  • HR professionals
  • Learning and development managers
  • Training coordinators
  • Business owners and executives
  • Operations managers
  • Department managers
  • Anyone responsible for building or improving employee training programs
APPROVAL AND VALIDITY

Credits

  • This program has been approved for 3.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 3.0 PDCs for the SHRM-CP or SHRM-SCP.
Approval and validity

Certifications

A comprehensive online exam will be administered at the end of the course to assess your knowledge and understanding of principles and practices. The exam must be completed within 60 days of the last live event or the date of on-demand purchase. A paid extension may be requested for a maximum completion window of 120 days, after which the exam window closes.

Certification: Upon successful completion of the final exam (with a score of 80% or higher) and meeting the attendance requirements, you will receive a digital credential, validating your expertise and commitment to advancing your career.

*Certification delivered via email within 5-7 business days of passing.

Your Instructor

Jenni Stone
ABOUT —

Jenni Stone

HR Consultant

  • More than two decades of experience in human resources
  • talent development

Jenni Stone brings more than two decades of experience in human resources, talent development, and organizational learning across healthcare, manufacturing, hospitality, and other dynamic industries. As Senior Manager of Training & Development at Soleo Health, she designs and leads learning strategies that support performance, strengthen leadership capability, and create meaningful development opportunities across a distributed workforce. Known for her energy, creativity, and practical approach, Jenni brings real-world insight to every learning experience she creates and is passionate about helping leaders and employees grow with confidence. Originally from Tampa Bay and now based in Travelers Rest, South Carolina, Jenni values authenticity, connection, and bringing a fresh perspective to professional spaces. Outside of work, she is a motorcycle rider, singer, and proud grandmother.

Why CareerLearning?

  • ✔

    Learn from Industry Experts

    Courses are led by professionals with real-world experience, ensuring you gain practical insights and skills.
  • ✔

    Focus on Practical Skills

    The learning approach emphasizes skills-based education, enabling you to immediately apply what you learn to your career.
  • ✔

    Tailored to Industry Needs

    Programs specifically designed for various sectors like Education, HR, and Nonprofit, addressing industry-specific challenges and regulations.
  • ✔

    Enhance Career Growth

    Courses designed to help professionals advance their careers, improve their knowledge, and make a greater impact in their organizations.
  • ✔

    Flexible Learning Options

    Both live and on-demand options available, learn at a pace and time that suits your schedule.
  • ✔

    Potential for Certifications

    Leading certifications and third-party accreditations to help you showcase your achievements.
  • ✔

    Access to Valuable Resources

    Course materials and resources provided to support your learning and implementation of new skills.
Difficult Conversations for HR and Managers Certification
3 Sessions 60 Minutes Each
October 19, 2026 | 1:00 - 2:00 PM ET
$895
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Difficult Conversations for HR and Managers Certification
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3 Live Sessions 60 Minutes Each

$895.00 USD
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What You'll Receive:

  • ✔️ On-demand access for one year
  • ✔️ PDF slides + course resources & links
  • ✔️ Certificate of completion
  • ✔️ One certification exam
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